Technical Support

At Quantumacts, we specialize in providing high-quality Business Process Outsourcing (BPO) services, specifically tailored to support Enterprises and companies offering Software as a Service (SaaS) products.

Why Choose Quantumacts for Your Up-to-Tier-3 Technical Customer Support?

We understand the complexities of Technical support, and that’s precisely where we excel. Through rigorous training and ongoing knowledge base development.

Our Tier 3 technical specialists possess the in-depth expertise to navigate even the most intricate technical inquiries, ensuring your customers receive the prompt and professional assistance they deserve, regardless of issue severity.

Unmatched Technical Expertise

We have a proven track record of achieving a 95% Service Level Agreement (SLA), consistently exceeding client expectations for timely issue resolution. Our Tier 3 support covers:

App Support:

Troubleshooting crashes, optimizing performance, and resolving feature malfunctions.

Screen Mirroring and Remote Assistance:

Real-time guidance and problem-solving via screen sharing tools.

API Integration and Support:

Ensuring seamless integration and optimal performance of third-party APIs.

Cloud Services Management:

Managing deployment, scaling, and security of cloud-based applications.

Website Development and Migration:

Comprehensive management from initial development to seamless data and application migration.

Top Tech Talent Acquisition

We maintain a very healthy balance of youth and experience. Our teams consist of not just seasoned industry professionals with years of experience and expertise under their belt, we employ a robust hiring strategy, partnering with top tech universities to recruit the brightest and most passionate minds. This ensures a talent pool of highly skilled individuals ready to become experts in your product.

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Technical Support